Saturday, July 25, 2009

Triple play follow up

You may recall from a few weeks ago I was bombarded with calls to sign up for Optimum on line's phone service. I gave up at that time and signed up and was told "you ain't gotta do nothing"..well, not completely true. Two weeks after that call I had a visit from the Optimum/Cablevision installer which brings me into today's Time Killing.

You always wonder before a service man shows up how the call will go.. I had my doubts that this cable phone installation would be as smooth as they promise. I had my visions and of course most didn't surface. The truck pulled up at the end of the promised time frame (which is OK as he called earlier)..I was prepared to do Nothing even though I had in my pocket a schematic of our cable hook-up scenario (my son prepared this).. I didn't show the guy right away as he said he had to do a special hook up with a second modem in the garage. OK, here we go - holes in the house, split cables and electronics subjected to the elements. Turns out that we didn't have to do that since I did find the elusive phone jack outlet in the living room. I felt like an idiot that I didn't know where our phone jacks were - jeeeze, that's my job. Turns out the installer was relieved and appreciative as he had been arguing with the dispatcher about having to set up this special garage scenario..This made me sweaty as at that moment I had no tv, no phone and no internet..I knew to be patient but the sales promise of not having to do nothin' wasn't quite accurate.

I found jacks, I ran wires, I moved furniture, I logged on to the web for the tech and cleaned up.. OK, big deal. I couldn't just sit there and this guy had a very good disposition and handled many of my inane questions with patience and assured me all will be well. He also had a thick Irish brogue which gave the whole thing a sense of lightheartedness as in "sit down laddie, you don't have to do nothin.'"

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